Pay & Claim

Which part of the layout contains the menu offered by Jollibee

Table in the counter that holds the POS & also serves as the assembly table

When do we thank the customer?

• After Key Step #4

• Key step #7

• When customer pays the exact amount

• all of the above

Starts when the customer reaches the counter & ends when the counter greets the customer.

• Attending Time

• Turn Around Time

• Food Serving Time

• Promise Time

Starts when the customer leaves the counter & ends when the customer gets all the products ordered.

• Attending Time

• Turn Around Time

• Food Serving Time

• Promise Time

FST (Food Serving Time) also ends when the order number appears on the Claim Monitor under "SERVING".

• True

• False

TAT is _______ seconds.

In the Dispatch Monitor, we bump the order from the upper portion of the screen before we call out the Order Number.

• True

• False

Why do we need to mark the receipt of the customer upon collection?

• To mark that the orders have been claimed

• To ensure no double collection

• To mark that the orders are complete

• All of the above

____ is a way of convincing our guest to order something to compliment their meals or an opportunity to offer a new product line.