Effective communication in the workplace

What are the two types of communication?

• Verbal

  Physical

• Verbal

  Non-verbal

• Analytical

  Structural

• Physical

  Chemistry

Which are NOT examples of effective speaking skills?

• Good body language

• Gives a clear message

• Intonation that is monotonous

• Summarises what has been said

Active listening is..

• Listen to reply

• Listen to understand

Asking questions for clarification is a sign that you have good listening skills

• True

• False

Boss says : Please pass your work this wednesday.

An example of good paraphrasing is :

• Employer:

  Just to confirm, we need to give our work this wednesday.

• Employer:

  Please pass my work this wednesday

• Employer:

  Okay

• Employer: Sounds amazing boss

Speak in such a way others love to listen to you,

Listen in such a way others..

• love to play with you

• love to be with you

• love to speak to you

• love you

A sign a person is listening well is when someone nods their heads appropriately

• True

• False

Asking random irrelevant questions is a great way to start a presentation.

• True

• False

Spirituality is an important component in having effective communication.

• True

• False

Here are Allah's names that can be used to help us to be better communicator : Al-Hadi (The Guide), Ar-Rahman (The most merciful) and Al-Fattah (The opener).

• True

• False