Workplace Readiness Skills

What is the negative effect of a choice (the negative outcome)?

• Treatment

• Technology

• Consequences

• Respect

A responsible worker will often think before acting.

• True

• False

Not being dependable means that you...

• are always on time

• are late for class and/or meetings

• follow all rules and procedures

Working in a respectful/friendly manner with customer and co-workers, regardless of their national origin, race, appearance, religion, gender, are disability is an example of:

• Conflict-Resolution

• Creativity and Innovation

• Integrity

• Diversity Awareness

Diversity means...

• being different

• being the same

Choose an example of good customer service.

• A food service worker that stands with their back to the customer.

• A food service worker that smiles and greets the customer politely.

• A food service worker that is on their phone and ignoring the customer.

Slow service is a way to make customers happy.

• True

• False

What does a basketball team, a construction crew and a warehouse worker have in common?

• They use teamwork

• They all have uniforms

• They all have poor work ethic

If there is an argument among a team, it is important to:

• Argue loudly

• Share and talk calmly

• Hit the table and storm off

Why is it important to follow safety regulations?

• To prevent injuries

• To be promoted

• To get a higher salary