PHONE CALL QUIZ

Offer to help the call.

• Can i help you?

• Hello, good morning.

• Good bye.

• May i speak with María Gómez?

Tags

CCSS.L.1.6

CCSS.L.3.6

Aswering the phone.

• Good bye.

• Good afternoon, C & B Company. Carmen speaking.

• May i get your name, please?

• My name is Carlos Martinez

Tags

CCSS.L.1.6

CCSS.L.3.6

Asking to wait.

• Have a nice day.

• Would you like to leave a message?

• One moment, please.

• who´s calling, please?

Tags

CCSS.L.1.6

CCSS.L.3.6

Ask for caller´s name.

• May i get your name, please?

• Thank you very much for your help.

• I´ii transfer you now.

• Hello, sales. Can i help you?

Tags

CCSS.L.1.6

CCSS.L.3.6

Transfering a call

• Have a nice day.

• Take care

• I´ii transfer you now.

• I´m calling to ask about.

Tags

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

CCSS.RI.9-10.4

CCSS.RI.9-10.4

Ending a call.

• Would you like to leave a message?

• Hello good morning.

• Who´s calling, please?

• Have a nice day, Bye.

Tags

CCSS.L.1.6

CCSS.L.3.6

Asking to speak with someone.

• Could i speak with Mrs. Gómez?

• Please hold.

• Hello. I &T, Luis speaking?

• What can i do for you?

Tags

CCSS.L.1.6

CCSS.L.3.6

Give a message

• Thank you very much for your help.

• Who´s calling?

• Could you ask him to call me back, please?

• Could i speak to Carmen, please?

Tags

CCSS.L.1.6

CCSS.L.3.6

Explaining the reason we´re calling.

• Can you please hold a moment?

• I´m calling to ask about.

• can i have your name?

• Good bye.

Tags

CCSS.L.1.6

CCSS.L.3.6

Say the name.

• This is Lorena.

• Hello, good morning.

• Who´s calling.

• Is Fredy there?

Tags

CCSS.L.1.6

CCSS.L.3.6