Therapeutic Communication

The Nurse is interviewing a client during admission to the hospital and the client gives information that is unclear to the nurse. What statement made by the nurse best demonstrates "seeking clarification"?

• "I don't know what you are talking about."

• "What did you say?"

• "We can move on to something else."

• "Would you please explain what you meant?"

The nurse is caring for a young child who appears frightened. What activity can the nurse perform with the child to determine what the child is feeling?

• play dominoes

• draw pictures

• read a story

• watch a movie

The nurse is assessing a client at the healthcare facility. Which therapeutic communication technique helps to communicate to the client that the nurse has understood the client's problem?

• clarification

• reflection

• summarization

• paraphrasing

What are the verbal barriers to communication?

Select all that apply

• offering empty reassurances

• changing the subject

• disapproving of or judging the client

• voicing personal experiences

When conducting a preliminary assessment of the client, what action ensures that the nurse has understood all relevant information provided by the client?

• Echo the client's words

• Record all information on tape

• Document all the information

• Paraphrase the information

An _________________is a goal-directed conversation in which one person seeks information from another.

____________contact means looking directly into the eyes of the other person.

________________ communication is that which stops the communication process or is perceived as a threat by the client.

_________________is the inability to communicate verbally, usually resulting from a neurologic disorder or injury or a psychiatric disorder.

Facial expressions convey messages of many emotions, such as joy, sadness, anger, and fear.

• True

• False