Business Communication - Chapter 7

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

• True

• False

Including a subject line in an e-mail message is optional because these messages are usually short.

• True

• False

Important is an example of an effective subject line because it is likely to catch the reader's attention.

• True

• False

Readers tend to look for deadlines and action information in the body of an e-mail message or memo.

• True

• False

Please let me know if I may be of further assistance is an example of an ineffective and unprofessional closing for an e-mail message or memo.

• True

• False

Which of the following statements about e-mail in the workplace is most accurate?

• Most business messages today are being sent using social media platforms.

• Typical businesspeople spend at least two hours a day writing and replying to e-mail messages.

•   

  E-mail will become obsolete in the next few years.

• E-mail has completely replaced paper memos and letters in the workplace.

Daniel is resigning from his position as a management consultant and would like a permanent record of his official resignation. Which of the following is the best communication channel for him to use to inform his supervisor of his resignation?

• Email

• Memo

• Letter

• Text message

Aimee has discovered a production problem that will cause this month's shipments to be a few days late. Because her Brazilian customers will need to know about this problem right away, Aimee should ________.

• write a letter

• send a memo

• send an e-mail

• arrange for a face-to-face visit

What is the best advice for organizing e-mail messages?

• Consider using headings if the message is more than a few paragraphs.

• Omit a salutation or greeting; these are used only in business letters.

• Place the action information in the first paragraph so that it's not overlooked.

• All of these choices

Because Maya knows that the most important part of an e-mail message is the subject line, she ________.

•  

  avoids verbs in subject lines

• uses ALL CAPS in subject lines to grab the attention of the reader

• uses one-word subject lines to make her messages more concise

• adjusts the subject line if the topic changes after repeated replies