June Desk Social 23

What are the 3 C's

• Customer Service, Critical Thinking, Compassion

• Communication, Critical Thinking, Crime

• Customer Service, Critical Thinking, Communication

• Communication, Critical Thinking, Crunchy

POV: You are at your shift and there is mail and packages... what do you do?!?!?!

• Don't do the mail

• Do the mail as long as there isn't another task you are supposed to be doing

Answer explanation

Mail is still your responsibility even if there are residents in the building. If you ar not actively doing another task such as:

-Helping a resident

-Performing a task designated by a supervisor

-Closing/opening

DO THE MAIL!!!!

#HonestyHour... are you ALWAYS doing the mail when you are able?

• Yes

• No

Answer explanation

If the answer was no, please remember in the future that leaving work behind means creating more work for someone else so hopefully after this training we're all ready to do some mail!

How to forward mail (multiple answers possible)

• Write "FWD"

• Write new address after "FWD"

• Cross out old address using diagonal lines so the old address is still visible

• Cross out all barcodes

True or False: The desk forwards to international addresses.

• TRUE

• FALSE

POV: A piece of mail is addressed to a spring semester Chadbourne resident but they now live in summer housing... what do you do?

• RTS

• Write the residence hall the mail needs to go to, cross out all barcodes and the old address, and place it on the sup desk

• Forward to the resident's address in the "address" tab on StarRez

• Write "CM" and the residence hall it needs to go to, then place in the Campus Mail bin

POV: A piece of mail is addressed to a spring semester sellery resident but they do not have a summer booking

• Forward to their address in the "address" tab on StarRez

• RTS if the address is international in the "address" tab on StarRez

• Log it as a guest package and put it on the package shelves

• Log it as a guest package and put it in the safe

How to mark mail for RTS

• Cross out old address

• Cross out all barcodes

• Cross out the residents name

• Write RTS

We use [ _____ _______ ] procedure for packages this summer

How long will we keep packages behind the desk this summer?

• 2 days

• 1 week

• 3 weeks

• 2 weeks