Day 3 Tools

Which team that responsible for physical cases ?

• NOC

• IU

• SLS

You should inform customer with ticket ID when you escalate for the first time ?

• True

• False

Any solved case within the call should be waiting for CST?

• True

• False

You can search by account number in TTS?

• True

• False

We will click on Submit if we create SR?

• True

• False

Escalating logical cases to NOC with status :

• Waiting for Response

• Open

• Waiting for Custome