The Value of Loyalty Quiz

To comply with 2022 Loyalty Requirements, the following MyLearning Module should be completed in Phase 1

• 2022 Loyalty Training

• InterContinental Ambassador

• The Value of Loyalty

This module should be completed by...

• GM & Hotel Experience Champion

• FOM & Exceutive Housekeeper

• All Colleagues

The 3 phases of Loyalty Compliance Trainings must be completed before:

• The end of 2022

• The end of April 2022

• No deadline for completion

Among the 9 Winning Metrics, how many Metrics are specifically focused on Loyalty?

• None

• 2

• 3

Recognizing IHG Rewards members at Check-In is your chance to make a Great First Impression

• True

• False

To simplify member recognition and understanding of our highest tier, "Spire Elite" tier was renamed to:

• Spire Gold

• Spire Diamond

• Diamond Elite

The newest tier introduced, starting at 20 nights with an industry-leading 40% bonus point structure is called...

• Gold Elite

• Diamond Elite

• Gold Champion

Which of the following is NOT one of the extension Loyalty Programs that are also offered for specific brand or business needs

• InterContinental Ambassador

• IHG Business Rewards

• Kimpton Inner Circle

• Crowne Plaza Dare to Connect

Merlin application that helps in managing business related to IHG Rewards guests more efficiently is...

• LoyaltyConnect

• Hotel Experience Source

• HeartBeat Medallia

Complimentary room upgrades (subject to availability) & Guaranteed room availability (72 hours in advance) are benefits of...

• All Membership Levels

• Gold Elite

• Platinum & Spire (Diamond) Elite Tiers

• Platinum Elite