Business Services - Topic 1

Select the correct option:

Services are _____________ by nature.

• tangible

• intangible

• homegeneous

Answer explanation

Business services are intangible in nature i.e. they cannot be seen or touched. One can only feel services or experience them. Services cannot be demonstrated and therefore service providers must create good impact on customers by offering good quality services. Example: Teaching by teachers, treatment by doctors to patients, etc.

Select the correct option:

Services are _____________ by nature.

• homegeneous

• heterogeneous

• mixed

Answer explanation

Services are heterogeneous in nature i.e. services differ from provider to provider and from time to time. Services have to be performed each time according to the demands and expectations of each customer.

Example: Same restaurant can give different experience to two different customers.

Select the correct option:

Services are _____________ by nature.

• transferable

• non-transferable

• semi-transferable

Answer explanation

All services are non-transferable in nature i.e. there is no exchange of ownership in services. Example: A customer can book a hotel room but the ownership of room remains with the owner of hotel. Similarly, a heart surgeon cannot transfer his operating efficiency to a neurosurgeon.

True or False:

Business services are important for the growth of business.

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Answer explanation

Business services are those services which are used by enterprises to grow rapidly and smoothly.

True or False:

Business services are tangible in nature.

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True or False:

Business services are heterogeneous in nature.

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True or False:

All services are non transferable in nature.

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