TGCS Week 2 pop quiz

What is the name of the tool used to log your break and lunch?

• MARS

• Spectrum

• NovelVox

• Cash Entry

This is the tool used to collect payments from customers over the phone.

• MARS

• Upstart

• Cash Entry

• Spectrum

In which platform can you find Cash Entry?

• Upstart

• Spectrum

• MARS

• Knowledge Center

This process is used to collect a portion of a customer's monthly payment to avoid a lapse in coverage.

• Roll Tolerance

• Billing

• Base Billing

• Preferred Billing

With this billing logic the customer has a future cancel date and a due before date. What is this?

• Preferred Billing

• Base Billing

• Paid In Full

• Quarterly

With this billing logic customers do not have a grace period to make payments. Their due before date and future can date are the same.

• Preferred Billing

• Base Billing

• Future Cancel

• Paid in Full

What is the name of The General's customer call back feature?

• IVR

• Fonolo Callback

• Spectrum

• Upstart

If a customer can pay $200 and the roll tolerance amount is $150. How much should be collected?

• $200

• $150

• $0

• $300

What are you required to check on every policy you open?

• Policy Notes

• Billing Tab

• Policy Type

• Policy Status

In which state do we offer a broad form policy type?

• Colorado

• Florida

• Ohio

• Washington