CRE Lesson 3

Name the 2 modes of communication.

• eye contact and written

• verbal and non-verbal

• written and verbal

• active listening and eye contact

Fill in the blanks:

In written communication, I can use a ________ and send ______.

• telephone;

  fax

• telephone;

  phone call

• fax machine;

  an email

• computer;

  an email

Fill in the blanks:

In verbal communication, I can use a ________ and make a ______.

• telephone;

  fax

• telephone;

  phone call

• fax machine;

  email

• computer;

  email

Identify the correct mode of communication (verbal / written):

Zorro needs to send a lot of information to Nami who works in a different company.

Identify the correct mode of communication (verbal / written):

Pauline has to inform her manager about a last-minute change urgently.

Identify the correct mode of communication (verbal / written):

Firdaus needs to send a few documents to the customer urgently.

Read the scenario and choose ONE communication tool that you might use.

You need to make arrangement for a taxi for a hotel guest urgently.

• telephone to make a phone call

• computer to send an email

• face to face conversation through a meeting

• smart phone to send a text message

Read the scenario and choose TWO communication tool that you might use.

You need to inform your supervisor about an upcoming training you will be attending,

• telephone to make a phone call

• computer to send an email

• face to face conversation through a meeting

• smart phone to send a text message

Read the scenario and choose ONE communication tool that you might use.

You need to send the updated price list for your products to your team members.

• telephone to make a phone call

• computer to send an email

• face to face conversation through a meeting

• smart phone to send a text message

Read the scenario and choose TWO communication tool that you might use.

You will not be able to make it in the morning for work as you need to take urgent leave.

• telephone to make a phone call

• computer to send an email

• face to face conversation through a meeting

• smart phone to send a text message