MIS Chap2 Enterprise Systems

What computer part is this?

• The Mouse

• Its not a computer part

• The Rat

• I dont know

IBM company has an enterprise content management (ECM) system used to capture, store, activate, analyze and automate business content, providing new value from data that was previously unstructured and unavailable. IBM ECM is an example of:

• Customer relationship management system

• Knowledge Management system

• Supply chain management system

• Supply chain management system

Etisalat uses a call management software to handle incoming customers calls and ensures customers are receiving timely and satisfactory responses to their calls, as well as tracks callers to build relationships with clients. Call management system is a type of:

• Customer relationship management system

• Knowledge Management system

• Supply chain management system

• Transaction Processing System

Enterprise applications span the organisation and link its functional areas to increase the efficiency of business processes. What are the 4 main types?

• SCM / CRM / KMS

• ERP / SCM / CRM / KMS

• KMS / TPS / Intranet / Extranet

• ERP / SCM / CRM / ESS

Which kind of enterprise application oversees the flow of goods, data, and finances for any product or service from its design and production through to delivery to the customer?

• Supply Chain Management

• Knowledge Management System

• Customer Relationship Management System

Which kind of enterprise application is used to gain more customers and retain existing ones by strengthening relationships and communication

• Enterprise Systems or Enterprise Resource Planning

• Supply Chain Management

• Customer Relationship Management

Why do organisations use a Knowledge Management System?

• They collect relevant knowledge and make it available wherever needed.

• They link the organisation to external sources of knowledge.

• They retain knowledge when experienced people leave the organisation.

• All of the above.