SWYT Area Depok Januari 2022
Authored by Adit Prasetyo
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University
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Tools Pengaduan Nasabah produk Retail adalah melalui.....
Office Automation (OA)
Merchant Operating System (MOS)
Remedy
CRM@Branch
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Sarana untuk Pengaduan Nasabah untuk nasabah Bank Mandiri, kecuali....
Kantor Cabang Bank Mandiri
mandiri call 14000
Mandiri Agen
MITA (Mandiri Intelligent Assistant)
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Ragam Eksternal Fraud yang Terjadi di Mandiri Kartu Debit, kecuali...
Cash Handling
Card Trapping
OTP Fraud
Skimming
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Pencurian data rekening nasabah dengan menempelkan alat skimmer di mesin ATM disebut?
OTP Fraud
Skimming
Cash Trapping
Card Trapping
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut yang bukan Standar Sikap Penerimaan Pengaduan Nasabah?
Empati
Take Ownership
Kurang keinginan untuk membantu nasabah
Active listening
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Yang bukan merupakan istilah CRM?
CS - Originate
RS - Resolution
FB - Feedback
Open - START
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut ini merupakan kesalahan/pengurang nilai Kualitas Input CRM, kecuali...
Akurasi Data(#salahsubcase, data, kurang data, ubah)
Double input pengaduan
Close - End CRM yg telah di respon Penyelesai maks. H+1
Format Nomor Handphone tidak sesuai
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