QUIZ 7

__________ means transferring a call without first introducing the caller.

• Telephone Etiquette

• Transferring External Call

• Call Agreement

• Blind Transfer

What should an individual needs to possess to make the customers feel valued and taken care of?

• Call Agreement

• Modulated Voice    

• Telephone Etiquette

• None of the above

Within how many rings should a telephone operator answer a call?

• Two rings      

• Three rings

• Four rings

• Five rings

Always ask the guest’s permission before transferring a call.

• TRUE

• FALSE

It is fine for the Telephone Operator to answer calls without the sense of urgency.

• TRUE

• FALSE

A telephone Operator should always have a __________ just in case he/she needs to take detailed notes or messages.

• Cellphone     

• Journal

• Pen and Paper

• All of the choices are correct

When handling a bomb threat, what should you complete immediately after the call?

• Bomb Threat Checklist      

• Bomb Threat Form

• Authorization Form

• All of the choices are correct

During a telephone conversation, an operator should not make any small, unnecessary noise.

• TRUE

• FALSE

Proper Telephone Etiquette is crucial in establishing good impression between the guests and the hotel.

• TRUE

• FALSE

When you are the Telephone Operator of a hotel, your voice should be consistently pleasant, enthusiastic, and __________.

• Robotic

• Monotonous

• Welcoming

• All of the choices are correct