Nordstrom rack

 

Customer received a package, and it is empty or some items are missing

• NPR ITEM LEFT OUT OF THE PACKAGE (ILOP)

• NPR Mislabeled Package

• NPR Lost Package

• NPR Stolen Package

Customer received incorrect or damaged Final Sale item under $300.

• NPR Damaged/Broken

• NPR Wrong Item Received

• NPR Mislabeled Package/Order Swap

Which topic do we use for NPR Returned to Drop Shipper

• Lost Order/Package

• Return Credit/Refund Not Yet Received

• Question Charges or Refunds

• Missing Item

Can we request NPR if order is too far along to change the address in CSP and customer is unable to collect package?

• True

• False

Which is the TF for USPS returns

• 10 - 14 bd to be deliver to the wh, 5-7 bd to get the refund

• 10-14 bd to be deliver to the wh, 3-5 bd to get the refund

• 10-12 bd to be deliver to the wh, 3-5 bd to get the refund

• 10-12 bd to be deliver to the wh, 5-7 bd to get the refund

Time limits-How many days does the cx has to request refunds for ILOP, Stolen Package, Damaged/Broken,Wrong Item Received?

• 30 calendar days

• 30 business days

• 45 calendar days

• 45 business days

Customer received a wrong item than what was ordered and they want to keep it. Which is the procedure?

• NPR Mislabeled Package/Order Swap - Buy an extra item

• Wrong Item Received - Buy an extra item

• NPR ILOP - Don't buy an extra item

• NPR Damaged/Broken - Buy an extra item

Tracking shows delivered & customer doesn't have package after 24 hours or delivered to wrong/old address

• Stolen Package

• Lost Package

• Unable to Reroute

• Wrong Item Received

Will the cx receive an email within 3 business days with approval OR denial of refund request

• True

• False

Do we request NPR when the cx receive a wrong item (not final sale)?

• True

• False