WE Mix G1 (FTTH)

1-  FTTH Customer ,  We will escalate Voice Cases for the FTTH Customers through :

• A.    TTS Tool

• A.    BSS Tool

• A.    UNMS Tool

1-      CST from compound (SODIC) and has Data and Voice Down, CCA will escalate to:

• A.      FO fiber

• A.      FTTH support

• A.      Sales FTTH

1-      FTTH Customer, while escalating Logical Instability case SLA will be:

• A.      2: 5 Hours

• A.      2 Hours

• A.      2 Days

1-      In PHD Compound, we will Escalate Logical cases For NOC Team Without Any Troubleshoot

• A.      True

• A.      False

1-      SLA for Voice Cases

• A-1 Day

• B- 8 Hours

• C- 8 working Hours

6- For FTTH CST,In case we found Submit error or Submit normally with "no ticket created on TTS" CCA will :

• A-    send e-mail to [e-mail]

• A-    Send Mail to FTTH-Support Team

• A-    Create Ticket and Escalate to NOC Team

7- VLAN ID for Huawei ONT

• 485

• 10

     8- If the customer confirmed that power LED is ON and all other LEDs are Off that is mean that ONT failure .

• A-     True

• A-     False

9- Visits are free for SODIC &TELAL

• A-     True

• A-     False

10- We will consider that Line Has High Attenuation if attenuation level

•   More Than Or Equal -11/-10/…

• Less than or Equal -24/-25/…

•      All of the above