Day 6 (new plan)

1. It is not available to  subscribe for the first time (new subscription) through the Franchise

• True

• False

2. There are payment fees in the case of payment via Electronic Machines

• TRUE

• FALSE

3. if the customer paid through E care or Mobile App and the payment is not clear we will inform CST to wait till 12:00 am

• True

• False

4. if the customer paid through Fawry and the payment is not clear If we find Outage we will inform CST to wait 24 h from the time he pay 

• TRUE

• False

5. we can add Salfny service for suspend line 

• TRUE

• False

6. We can send fraction request for cst maximum    

• 5 L.E 

• 3 L.E

• 4 L.E

ADSL SERVICE will be suspended in case CST didn't pay his mobile bills (015 )

• TRUE

• False

8 . We can Compensate  cst  if he makes an early renewal Twice through call center with in same week

• TRUE

• FALSE

9. We can Compensate  cst if he  changes his offering By mistake through E-care if he still within……………  from his Action 

• 1 Week

• 24 h 

• 48 h 

10. In  case the speed of the customer on the Matrix is ​​less than his speed  on BSS, we will make  TT with SLA 24 hours

• TRUE

• False