Billing quiz #2

Select the methods of payment that generate a returned payment fee.

• Check

• Debit Card

• Credit Card

• Cash

The prorated charge is shown on the bill as _____________________________________

A customer is eligible for a returned payment fee credit when...

• A returned payment fee credit has not been given in the last year

• A returned payment fee credit has not been given in the last 6 months

• A returned payment fee credit has not been given in the last 24 months

• A returned payment fee credit has not been given over the chat in the last 6 months.

If you lived in a Cox market, would you get Cox services?

• Yes

• Maybe

• No

• Never

When there might be a prorated charge?

• Only when adding services

• Only when a discount expires

• When there is a change on the account

• What is a prorated charge?

Do you like quizizz?

• Absolutely

• Of course

• YES

• Sure!

Task for checking the methods of payment?

• MP

• CO

• CL

• CS

How do I review the adjustment history?

• AI on the task bar

• CL on the customer info bar

• AI on the customer info bar

• CS on the customer info bar

When an agent recommends the customer to download the Contour app so the customer has an alternative when they are away from home... The agent is displaying the behavior _______________

Select the ones that apply. In which scenarios can you credit a returned payment fee?

• When the forms tools is not available

• When authorized by your coach

• When solutions center is hacing issues

• Never