Hotel Service

receptionist

• cleaning and tidying bedrooms

• cooking meals in the restaurant

• welcoming and helping guest

• serving meals in the restaurant

chambermaid

• cleaning and tidying bedrooms

• cooking meals in the restaurant

• welcoming and helping guest

• serving meals in the restaurant

porter

• cleaning and tidying bedrooms

• cooking meals in the restaurant

• running the hotel

• helping guests at the hotel entrance and with their luggage

chef

• cleaning and tidying bedrooms

• cooking meals in the restaurant

• running the hotel

• helping guests at the hotel entrance and with their luggage

waiter/waitress

• cleaning and tidying bedrooms

• cooking meals in the restaurant

• serving meals in the restaurant

• helping guests at the hotel entrance and with their luggage

general manager

• running the hotel

• cooking meals in the restaurant

• serving meals in the restaurant

• helping guests at the hotel entrance and with their luggage

Good afternoon, Royal Park Hotel. (1)________________?

• So, to confirm

• Can I help you

• pay in cash on arrival

• That will be £49 in total

Hello, _________________ for the night of Wednesday, the 19^thof July please.

• So, to confirm

• How much is the room per night

• I'd like to make a reservation

• Your booking reference number is

A: ______________________________ please?

B: Yes, it’s R-E-B-E-C-C-A S-T-E-V-E-N-S.

• could I book a room

• Could you spell that for me

• Does the price include

• Can I help you

Hotel and resort are famous ______________ to stay on holiday.

• accommodations

• booking

• check-in

• locals