General PHS questions

How many sources of credit we have ?

• 4

• 3

• 2

• 6

What are the 4 type of credit sources we have ?

• Service

• Contract

• Billing

• Retention

when taking payments, as agent will you be able to take the payment information ?

• False

• True

What is the top amount of money you can offer for credit on Billing, Service or Contract ?

• 100 $

• 25$

• 250$

• 1500$

what is the amount of credit you can give for service credit ?

• 25$

• 30$

• 50$

• 60$

CCPP is the a tool used for ?

• To take payments

• give me a break

• I am a human being

• Sorry :(

Do we give a timeframe when creating a claim for a third party provider ?

• False

• True

If the service center you see on AD name as NHS north, NHS south or NHS central, will you be able to give timeframe when creating a claim ?

• True

• False

If you are about to create a claim but a pop up message appears ( Possible Call back -3rd party) and the cx confirms is calling because of the same reason. what do you need to do ?

• Resend the claim

• Create a New claim

• Advise the cx to call the service center

If you are about to create a claim but a pop up message appears ( Possible Call back -NHS territory) and the cx confirms is calling because of the same reason. what do you need to do ?

• Create a COD and advise a customer of possible charge

• Create a COD and cx is out of charge since is covered

• resend the claim to the service center

• Advise the customer to call the service center