How many type of caoching do we have in Customer Services?

COE Quiz X Team

Quiz
•
Fun
•
1st - 7th Grade
•
Medium
Nur Azhar
Used 1+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
3
2
1
4
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
PD, Team Meeting, Berita Terkini are the tool/type used for communications in CS.
True
False
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which one of the below is the correct Recognition Program in CS?
Perfect Attendance, NPA Award, Compliment Shout Out
Employee of the Month (EOM), ICCC Award, SMART Incentive
Compliment Shout Out, Employee of the Month (EOM), Perfect Attendance
SMART Incentive, NPA Award, Perfect Attendance
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which of the below describe the Reserve Group (RG) function best?
To assist overflow calls whenever needed
To assist overflow calls once GOS <90% and call waiting >10sec
To assist overflow calls from Monday to Friday (0830am-1730pm)
To assist overflow calls and to manage AHT accordingly
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Web Email Response is within 2 hours. Is that correct?
True
False
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is the AUX use for COE Audit?
AUX Meeting
AUX Coaching
AUX Audit
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
In the event CS on leave for 3 weeks, only 2 call will be evaluate for QM.
True
False
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