COE Quiz X Team

COE Quiz X Team

1st - 7th Grade

10 Qs

quiz-placeholder

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COE Quiz X Team

COE Quiz X Team

Assessment

Quiz

Fun

1st - 7th Grade

Medium

Created by

Nur Azhar

Used 1+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How many type of caoching do we have in Customer Services?

3

2

1

4

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

PD, Team Meeting, Berita Terkini are the tool/type used for communications in CS.

True

False

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which one of the below is the correct Recognition Program in CS?

Perfect Attendance, NPA Award, Compliment Shout Out

Employee of the Month (EOM), ICCC Award, SMART Incentive

Compliment Shout Out, Employee of the Month (EOM), Perfect Attendance

SMART Incentive, NPA Award, Perfect Attendance

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the below describe the Reserve Group (RG) function best?

To assist overflow calls whenever needed

To assist overflow calls once GOS <90% and call waiting >10sec

To assist overflow calls from Monday to Friday (0830am-1730pm)

To assist overflow calls and to manage AHT accordingly

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Web Email Response is within 2 hours. Is that correct?

True

False

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is the AUX use for COE Audit?

AUX Meeting

AUX Coaching

AUX Audit

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

In the event CS on leave for 3 weeks, only 2 call will be evaluate for QM.

True

False

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