Pop Quiz Dec-2021

Which subscription(s) are/is the NT LTE available for currently?

• All NT Renewals

• All NT New Subs

• STNT Renewals Only

• ZBNT + STNT Renewals

How often is the Wanbao Lucky Draw held?

• Daily

• Weekly

• Monthly

• Fortnightly

What is the promo code for the STNT Renewal for LTE? (Hint: copy and paste from CX Notice Board)

(a)  

What is the key promotion for ST1D currently?

• $40 Shopee Vouchers

• $5/mth for 1st 12 months, $9.90 thereafter

• $59.40/year for 1st 12 months, $118.80 thereafter

• No promo

For BTNT Top-up, what happens if the STNT primary subscription is cancelled?

• No impact - BTNT remains as $5/mth

• BTNT becomes $29.90/mth

• BTNT Top-up is also cancelled

When you have 2 News Tablet subscription requests for same subscriber - what is the correct SOP?

• Start both News Tablet Subscriptions in same account, using the same userid.

• Start each News Tablet in a separate Account, with unique userid.

• Start both News Tablet Subscriptions in same account, using different userids for each subscription.

What do you need to do before P-stop future active News Tablet subscriptions?

(Check all that applies)

• Alert Champions on Cancellation Request

• Ensure News Tablet not redeemed via Redemption Portal

• Ensure P-stop wef start date

• Offer alternative package - eg. PE/1D

The redemption portal to check current News Tablet redemption / delivery status is...

(Hint: Copy & paste the link)

(a)  

What does the Promotions GSheet contain?

(Hint: CX Notice Board -> Promotions)

(Check all that applies)

• Current limited time promos

• Evergreen Promos

• Invalid / Past Promos

• Single Copy Promos

What is the promo code to use for ST1D $5/mth Promo?

• 2021 ST1D Aug Promo

• 2021 ST1D Oct Promo 12 Mths

• The Straits Times One Digital -- Mthly Prepaid First 12Mths@$5 

• 2021 ST1D Dec Promo