Managing Change and Innovation

1) Which of the following is an internal force that can cause a company to make an organizational change?

• A) A new ad campaign

• B) New safety requirements

• C) A new rival company

• D) New pollution laws

2) To compete with rival company X, company Y changes its management structure. This is an example of ________.

• A) an internal change causing an external change

• B) an internal change causing another internal change

• C) an external change causing another external change

• D) an external change causing an internal change

3) Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?

• A) Workforce composition

• B) Equipment

• C) Employee attitude

• D) Strategy

Which of the following is NOT a common method of organization development (OD)?

• A) Teambuilding

• B) Process consultation

• C) Positive feedback

• D) Survey feedback

5) Which of the following is NOT a common reason that people resist change?

• A) Habit

• B) Uncertainty

• C) Concern over personal loss

• D) Overconfidence

6) When an entire workforce threatens to go on strike to protest a work change, managers might try this method of reducing resistance to change.

• A) Education and communication

• B) Participation

• C) Facilitation and support

• D) Negotiation

7) Stress in the workplace is a bad reaction that people have in response to ________.

• A) lack of ambition

• B) demands, constraints, and opportunities

• C) having too much confidence in oneself

• D) too much ambition

8) A badminton player who feels pressure to increase his ranking position is experiencing ________ stress.

• A) task demand

• B) role demand

• C) role conflict

• D) interpersonal

9)________ variables are thought to promote innovation.

• A) Structural, cultural, and human resource

• B) Organic, cultural, and tolerant

• C) Structural, ambiguous, and tolerant

• D) Cultural, ambiguous, and tolerant

10) Organic structure tends to reduce organizations' innovation capability.

• TRUE

• FALSE