Pizza Expert

Future orders must be placed for a time during a store’s normal operating hours. The order times can be placed right after the store opens and the store must be provided enough time to comfortably process the order regardless of size (typically an hour). Future orders cannot be placed more than 21 days in advance.

• True

• False

Below scenarios should be cold transfer to store except for one, which is?

• Processed payment through AMEX card

• Spanish Call

• Customer preferred to talk to store manager

• Order follow up Customer preferred to talk to store manager

Who is the founder and CEO of Agents Only?

• Jeremy Lee

• Michael Cole

• Ben Block

• Tyler Ashby

What do I do if the customer asks for a special request, like crispy chicken or pizza toppings on the side?

• Include this in the delivery instructions before placing the order.

• Performed consultative transfer to the store before submitting the order

• There is no current option for call center agents to add special order requests. If the customer is asking for something that you cannot fulfill on your end, set expectations with the customer and cold transfer them to the store for further assistance with their order.

What should I do if the customer's address is outside the delivery area of the store they called and the website automatically assigns the order to a different store location we don't support?

• Cold Transfer to the store

• Continue to place an order

• Continue to place an order if the store is included in the store profile list and if not refer them to the assigned store from the website

Two layers of cheese, toppings to the edge, baked in a pan for a crust that is golden and crispy with a buttery taste. Only available as Medium.

• Hand tossed

• Deep Dish

• Brooklyn Crust

How to handle customers doing a follow up on their order?

• We can do consultative transfer to store

• Maximize Order Tracker in the Dominos Website

• Cold transfer to store

Customers may refer to this as White Sauce

• Ranch

• Alfredo Sauce

• Garlic Parmesan Sauce

What’s the reason why agents are encountering FREE items in the Domino's Website?

• This is a Dominos.com error which triggered by out of stock items and/or ingredients

• This is a technical problem in the store.

• This is caused by incorrect items added by the agent such as incorrect billing zip code and expiration date.

Does Dominos have “cowboys pizza”?

• Yes

• No