Inters Exam Review

1. “Walk in” is defined as:

• A guest who checks in early

• A guest who walks into the hotel

• A guest who checks in without reservation

• A guest who checks in with reservation

2. When a guest requests for “room change”, the Receptionist needs to inform:

• Housekeeping

• All departments

• Reservation

• Concierge

Mr. Wallis would like to have some privacy in his room during his stay. The Receptionist would advise him to hang the ___ sign on the external door knob of his room.

• “privacy”

• “please keep quiet”

• “do not disturb”

• “no visitors allowed”

When is the Arrivals list prepared?

• One week in advance

• One day in advance

• Two days in advance

• The same day the guests are expected to arrive

5. The allocation of rooms is that the hotel achieves maximum occupancy.

• True

• False

There are ___ stages of the guest cycle

• 4

• 3

• 1

• 2

The departures list is prepared in:

• Time they want to depart

• Guests name

• Room number order

• Date order

The guest cycle transactions are:

• Arrival→ Check-in→ Departure

• Reservations→ Arrivals→ Check-in→ Departure

• Reservations→ Check-in→ Occupancy

• Pre-arrival→ Arrival→ Occupancy→ Departure

There are ___ classifications of filing:

• 5

• 4

• 3

• 2

11. The first indication that a person requires accommodation is through a request for

• Registration

• Reservation

• Enquiry