Management

The ________ roles involve collecting, receiving, and disseminating information, according to Mintzberg's managerial roles.

• A) interpersonal

• B) informational

• C) technical

• D) decisional

According to Fayol’s 14 Principles of Management, unity of command means:

• A) Specialization increases output by making employees more efficient.

• B) Employees must obey and respect the rules that govern the organization.

• C) Every employee should receive orders from only one superior.

• D) The interests of any one employee or group of employees should not take precedence over the interests of the organization as a whole.

According to Weber’s Bureaucracy characteristics, impersonality means:

• A) Uniform application of rules and controls, not according to personalities

• B) Positions are organized in a hierarchy with a clear chain of command.

• C) System of written rules and standard operating procedures.

• D) Managers are career professionals, not owners of units they manage

The ________ approach of management suggested using psychological tests for employee selection, learning theory concepts for employee training, and study of human behavior for employee motivation.

• A) Classical

• B) Behavioral

• C) Quantitative

• D) Contemporary

When Lena tells the employees that she is sure they can fulfill the schedule because they are good and skilled employees, she is performing which of the following management functions?

• A) controlling

• B) leading

• C) negotiating

• D) delegating

Because Samy is a shift manager in a hospital pharmacy, ________.

• A) his technical skills are of the utmost priority

• B) his conceptual skills are of the utmost priority

• C) his interpersonal skills are not important

• D) he need not have any empirical skills

1. The CEO of ABC Pharma company must understand the industry in which his business competes, the future of that industry, and the competition. This requires strong ________ skills.

• A) technical

• B) interpersonal

• C) conceptual

• D) controlling

The process of monitoring, comparing, and correcting is called ________.

• A) controlling

• B) planning

• C) leading

• D) evaluating

According to Adam Smith, the division of labor (or job specialization), is breaking down jobs into narrow and repetitive tasks and this will lead to higher productivity by increasing each worker’s skill and dexterity, plus saving time lost in changing tasks.

• True

• False

The Gilbreths (Frank and his wife Lillian) studied work to identify and eliminate inefficient hand-and-body motions, so the productivity and performance of the workers can be optimized and enhanced.

• True

• False