unit 18

unit 18

11th Grade

33 Qs

quiz-placeholder

Similar activities

AWS Cloud Practitioner Essentials (Second Edition)

AWS Cloud Practitioner Essentials (Second Edition)

1st Grade - Professional Development

30 Qs

Review Quiz

Review Quiz

9th Grade - University

36 Qs

STEP-IN Engagement

STEP-IN Engagement

1st - 12th Grade

30 Qs

UH Penataan Meja

UH Penataan Meja

11th Grade

30 Qs

Ch 4 Customer Service

Ch 4 Customer Service

9th - 12th Grade

34 Qs

Customer Service Test

Customer Service Test

5th Grade - Professional Development

36 Qs

2023-2024 Introduction to Food Preparation Final Review, Part 2

2023-2024 Introduction to Food Preparation Final Review, Part 2

9th - 12th Grade

30 Qs

Food & Beverage Knowledge Quiz

Food & Beverage Knowledge Quiz

8th Grade - University

31 Qs

unit 18

unit 18

Assessment

Quiz

Professional Development

11th Grade

Hard

Created by

Ayan Abdi

Used 2+ times

FREE Resource

33 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Reception and Accommodation services are more important than other services in the hotel. Which answer is the most important reason for this?

Fulfils the contract between the hotel and the guest

The first point of contact with the guest.

The last point of contact with the guest.

The guest uses these services the most often

2.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of these reports in NOT given to Reception and Accommodation every morning?

In-house Report

Departures Report

Arrivals Report

Black List Report

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which is a specific responsibility of the Front Office in providing Reception services in the Occupancy stage?

Constructive communication with guests to find a solution to problems

To check that all transactions are entered incorrectly unto a guest’s folio

Explain room and house facilities and services to guests

All of the above

4.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which one of these is NOT the responsibility of Reception at Arrivals Stage?

Registration process

Issue of key or electronic swipe card

Taking payment of the Room charge

Explain room and house facilities and services to guests

5.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

What is the importance of reports showing the percentage of no shows?

Identify no shows

To overbook rooms to decrease the occupancy rate

Allows the hotel to overbook rooms to stop rooms being unoccupied due to no shows.

Enables the hotel to contact guests on the waiting list immediately a guest does not arrive at their expected arrival time.

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Enables the hotel to contact guests on the waiting list immediately a guest does not arrive at their expected arrival time.What is the best way to refuse a room to a person who is on the black list of hotels?

Refuse to sell a room and not give a reason

Explain to the person that they are on a black list

Refuse to sell a room by saying that the hotel is full

Do not follow the standard operating policy on Black-list guests

7.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which is a key to establish good guest relations

Unprofessional attitude

Non-communicative

Courteous

Dishonesty

Create a free account and access millions of resources

Create resources
Host any resource
Get auto-graded reports
or continue with
Microsoft
Apple
Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?