Intro to Front Office sub-departments

The size of the front desk department is dependent of the_________.

This type of front office design is

• semi-circular

• circular

• streamlined

• alternative lobby arrangement

The area of the front office where booking of tours would most likely occur is at the

• bell desk

• business center

• concierge desk

• telecommunications section

Another name for the lobby is _______

• concierge

• business center

• bell desk

• foyer

•The front desk in most lodging establishments is prominently located in the _________ where the guest will have easy access immediately after they enter the establishment.

• back of the house

• lobby

• upper room

• back of the house