Payments / CuCa - Refresher Session

When was Zalando founded?

• Fall 2007

• Fall 2009

• Fall 2008

• Fall 2006

Invoice order: What to check before forwarding a case to the Trigger outgoing payment skill?

• If there's a pending refund on the order

• The amount of days that the refund has been stuck

• If there's DC in progress

• All of the above

CC order, refund not processed: What needs to be checked before sending the case to payment?

• If there's DC at the customer level

• If the refund is stuck for more than 4 working days

• If the refund is stuck for more than 14 days

• All of the above

CC order, outgoing payment was processed yesterday and its visible in the system but customer claims they don't see it. What should you do?

• Forward the case to the Proof of refund skill requesting the ARN

• Ask for patience, refund will be visible within 5 working days

• Advise the customer to contact their bank

• Advise the customer to check the bank account linked to their CC between the date of the purchase to the date of the refund +7 days

*Multiple answers

Invoice order: Return registered more than 4 working days ago but the refund is still pending. What needs to be checked before forwarding the case to payment?

• Nothing, forward the case to the trigger outgoing payment skill as the refund should have been processed by now

• Check for bank details

• Check if there's been a Rückläufer

• Check if there's DC in progress

Which target skill should be used for 'unjustified dunning fee'? (If there's no DC in progress)

• Trigger outgoing payment skill

• Escalation skill

• Senior-Approved skill

• Debt Collection / Insolvency skill

In how many European markets is Zalando available?

• 20

• 23

• 15

• 10