CEMoments

The sum of all interactions a customer has

with a company

• Customer Moments

• Customer Experience

• Customer Experience Journey

• Customer Experience Moments

Why are customer experience moments important for businesses?

• They reduce operational costs

• They enhance customer loyalty and satisfaction

• They improve regulatory compliance

• They increase employee satisfaction

Customer Decision to Return for ACC

• 1. 1. Customer Experience

  2. 2. Value for Money

  3. 3. Product Quality

• 1. Product Quality

  3. 2. Value for Money

  4. 3. Customer Experience

• 1. Value for Money

  2. 2. Product Quality

  3. 3. Customer Experience

• 1. 1. Customer Experience

  2. 2. Product Quality

  3. 3. Value for Money

  4. 4. Accessibility

  5. 5. Convenience

We welcome customers with a _______ and ______

• warm smile

• friendly greetings

• Both A and B

• All of the above

Always suggest in the following sequence

• Hero product first, then other meat products, and last slow-moving items.

• High GP product first, then other meat products, and last slow-moving items.

• Other meat products, then High GP items, and last slow-moving items.

• Slow-moving items, High GP product first, then other meat products

Who logs the order in the Daily Sales Summary Form?

• Picker

• Checker

• Cashier

• All

Steps we do to ensure accuracy (2 answers).

• Suggestive Sell

• Greet Customer

• Repeat Back Order

• Make Change Correctly

What is the correct sequence when giving change?

• Big bills, small bills, coins last

• Small bills, big bills, coins last

• Coins, big bills, small bills last

• In any order

Why is it important to follow steps and spiels for customer experience moments?

• 
  To increase employee morale

• To reduce customer complaints

• To minimize operational costs

• To ensure consistency and quality of service

ROS can use the POS to transact customer orders.

• True

• False