Quiz 3 New Account + Follow

Tab in which we can check customer data and package on BSS is called once he/she subscribed is called

• Order management

• Order query

• Order data

sub-activity for WO Request in case any problem

• port splitting

• WO Problem

• ADSL Portal Monitor

in case activity is WO Request and exceeded sla what delay action agent should do?

• TT

• SR

• Send Mail

we have to inform CST about throttled speed in each new account call

• True

• False

In case port not combo , the system will transfer the activity to :Call back to CRM

• True

• False

SLA for service activation is standard for all customers 2 days

• True

• False

The welcome call reaches the CST in which activity?

• Network Activation

• Call back to CRM

• Allow assign CPE

The agent can write a comment in OM tool

• True

• False

In case CST has a problem the agent should create TT on BSS.

• True

• False

in case cst faced a problem in om his installation freeze till problem solve?

• True

• False