Which is one of the HUB screen to check Account Balance

• E921

• C833

• P21

• C723

If the customer ask you to check the available balance, should you provide the ledger balance instead?

• YES

• NO

Answer explanation

Ledger balance is NOT the available balance

What is the fax number for audit confirmation

• 279 5800

• 279 5825

• 279 5805

• 279 5824

What is the email address to send Audit Confirmation?

• tso.statement@

  hsbc.bm

• [e-mail]

• [e-mail]

• [e-mail]

What is the fee for 1 audit confirmation?

• BMD 10

• BMD 20

• BMD 5

• BMD 50

What is the number customers can call for audit confirmation?

• 299 5432

• 299 5959

• 299 5770

• 279 5800

If the account is closed WITHIN 3 months, how much is the charge for audit in NSF Closure

• BMD 50

• WAIVED

• BMD 25 Discount

• BMD 10

What are the 1 of the options for client if they would like to request address change?

What are NOT the option client needed to place in instruction for an address change request?

• Reference Number

• Company’s letterhead

•  Account number

• New address information

What file format would you receive the BNTB and Clarient reject data?

• PDF

• WORD

• EXCEL

• PAINT