Nghiệp vụ lễ tân G2 (Chapter 3) Part 2/2

What does "stayover" indicate about room status?

• the room is ready to be occupied

• the room is not available for occupancy

• guests staying past expected check-out

• guests are already occupying a room

What is the term for the room rate that includes meals—usually breakfast and the evening meal—as well as the room rental?

• The American plan

• The modified American plan

• The European plan

• The Bermuda plan

Fill in the blank:

A hotel with $5,025,654 of operating expenses, a desired return on investment of $2,000,000, and additional income of $200,000 from other sources (food and beverage, rentals, telephone), with projected room sales of 65,516 room-nights, would set its room rate at …...

• $102

• $103

• $104

• $105

If the guest is assigned a room that does not meet his or her personal requirements, what should the front desk clerk do?

• Respond with a list of available options
• Refer guest to a another hotel
• Assign another room
• Offer room rate discount

A 250 room hotel has 175 rooms occupied on the night of September 23, with 50 room checkouts scheduled for the morning of September 24. How many rooms are available for sale on September 24?

• 50 rooms
• 75 rooms
• 100 rooms
• 125 rooms

What should a front desk clerk do to maximize room rates when selling rooms to guests?

• Judge a guest by his/her appearance

• Always start with the lowest rate first

• Present more than one option

• Stick to the rack rate

Which of the following is NOT advisable when a Front Desk Clerk assign room keys to guests?

• Give the right key to the right room.

• Place room information inside a key holder (pocket)

• Show how to use an electronic key

• Announce room number and show room location

Which of the following term refers to an account where all charges and payment of a single guest are recorded during his/her stay?

• Guest Folio

• Guest Ledger

• Guest Debit

• Guest Credit

"The room is not available for occupancy because of a mechanical malfunction."

Which of the following housekeeping status suits this definition?

• Occupied

• On change

• Stayover

• Out of order

What is the room rates for business people that represent a company and have infrequent or sporadic patterns of travel?

• Rack rate
• Commercial rates
• Group rates
• Corporate rates