Chapter 7 & 8

A deviation between the current and the desired situation is called:

• subjective expected utility

• a problem

• feedback

• an emotion

What is the most important step in decision making?

• Finding a rational decision maker

• Organizing a decision making team

• Problem identification

• Identification of alternatives

Which of the following refers to the ability to know when a problem or opportunity exists and to select the best course of action without conscious reasoning?

• Confirmation bias

• Selective attention

• Post-decisional justification

• Intuition

Which of the following activities is LEAST likely to encourage creativity?

• Assigning an individual to work alone on the issue

• Revisiting old projects that have been set aside

• Engaging in playful activities

• Bringing in people from different areas of the organization to exchange ideas

The degree to which employees influence how their work is organized and carried out is called:

• empowerment

• participative employment

• employee involvement

• employee-management co-determination

Which of the following would most likely be considered an informal group?

• A management team

• A Book Club

• A labour union

• A project team

Situation in which people exert less effort (and usually perform at a lower level) when working in teams than when working alone?

• Social loafing

• Team development

• Team building

• Team cohesiveness

The informal rules and shared expectations that groups establish to regulate the behaviour of their members refers to:

• expectations

• cohesion

• sanctions

• norms

Team norms are most likely to develop during the ____ stage of team development.

• Forming

• Storming

• Norming

• Performing

One very important rule for brainstorming is:

• carefully evaluate others' ideas

• refrain from providing too many ideas.

• don't criticize others or their ideas

• don't present ideas that are likely to be rejected