Consumer rights

A shop must always give you a receipt when you buy goods or services. Please choose whether this statement is true or false.

• True

• False

You buy a kettle but it stopped working after one use. You take it back to the shop and they say you have to return the kettle to the manufacturer yourself. Is this right?

• Yes

• No

You buy a phone but it doesn’t work properly from the start. You take it back to the shop and they repair it but a month later it’s not working again. You are entitled to a replacement or a refund.

• True 

• False

You buy a new laptop. It works for a week then you experience problems turning it on. You return it to the shop, where you are asked to pay €50 to get it fixed. Do you think this is right?

• Yes

• No

You buy a top and later notice a hole in it. You take it back to the shop but the staff just point at a sign saying ‘No refund or exchanges’. Is this right?

• Yes

• No

All consumers have rights when buying new goods/services from a business.

• True

• False