Information Systems - Quiz 2

Is every information system mission-critical?

• Yes

• No

What is shadow IT?

• Acquiring new IS without a proper tender process

• Acquiring new IS without managerial approval

• IT expenses (incl. systems, processes and human resources), which are not controlled by the official IT department

• Paying by cash when acquiring IS

Systems from the shadow IT...

(Select all relevant options)

• May have low levels of security and data integrity

• Are typically more expensive than the systems controlled by the IT department

• Are not governed and managed similarly to the systems controlled by the IT department

• Are acquired as temporary solutions and will be replaced soon

A need for IS can be defined by:

(Select all relevant options)

• Analysis of business opportunities and problems

• Analysis of organisational business processes

• Drawing causal loop diagrams

• Asking for advice from your friends

Defining information needs in an organisation can be challenging because:

(Select all relevant options)

• People from different organisational functions need different things

• People at different organisational levels (strategic, tactical, operational) need different things

• Information needs can change over time

• The analyst defining information needs is lazy

Information needs can also be defined based on:

(Select all relevant options)

• Analysis of job descriptions

• Analysis of competencies of employees in an organisation

• Analyst's educated guess

• Analysis of Critical Success Factors of a business

Select the right statement from the following:

• Key Performance Indicators are not related to Critical Success Factors

• Key Performance Indicators and Critical Success Factors are the same thing

• Key Performance Indicators define how we will measure Critical Success Factors

• Critical Success Factors define which Key Performance Indicators are the most important

A business case document for investment in systems...

(Select all relevant options)

• Outlines and justifies investments in IS

• Outlines the business benefits of IS

• Outlines the implementation strategy for IS

• Outlines the vision and goals of the project