FA4 Quiz on Communication

1. Can we include the third party (i.e. other people) when we talk one on one?

• A. Yes

• B. No

• C. Not Sure

• D. Maybe

Which strategy should not be used in effective (good) communication?

• A. Use “I” statements

• B. Repeat back what others said

• C. Say “never” and “always”

• D. Use the third-person

What does “a” represent in “A.B.C.D” strategy?

• A. Action

• B. Actor

• C. Assertive

• D. Assess

“It has to be your way because you are right”. You only consider your needs AND you do not compromise.

• A. Assertive

• B. Aggressive

• C. Passive-aggressive

• D. Passive

Which word means “analyzing/interpreting a communication” (ANALYZE=READ AND STUDY)?

• A. Code

• B. Decode

• C. Encode

• D. Feedback

Messages can be sent in different forms, such as _________

• A. Talking, Writing, Non-verbal, technology

• B. Talking, Writing, Non-verbal

• C. Verbal, Writing, Non-verbal

• D. Speaking, listening, technology

The _________ gives feedback (反馈).

• A. Sender

• B. Listener

• C. Receiver

• D. Sendee

Communication is about ____ and receiving information.

• Imparting

• Talking

• Sending

• Writing

You listen to others, and put the other person’s needs over yours. You do not tell the other person what you want.

• Aggressive

• Assertive

• Passive-aggressive

• Passive

“Being assertive is a skill that can be learned by anyone.”

• False

• True