DIP SALES (G-375) WQ-7

Key performance indicators (KPI’s) are best communicated

• By e-mail

• Visually

• In a report

• In a presentation

Key performance indicators (KPI's) need to be

• Updated regularly

• Comprehensive

• Outward looking

• Maintained by management

A good way to communicate performance over time is to use a

• Pie chart

• Radar chart

• Matrix

• Trend chart/graph

To be effective, KPI charts should contain information on both actual measurements and

• Rules

• Budgets

• Targets

• Competitors

A memo is a form of_________

• External communication

• Internal communication

• International communications

• Interpersonal communication

Which of the following least accurately completes the statement: 'A win-win negotiation strategy is most likely when

• A.Both parties are assertive.

• B.Both parties concentrate on problem-solving strategies.

• C.Both parties adopt a collaborative negotiation style.

• D. Both parties are aggressive

Is impression that we create by our behavior and mannerisms.

• Verbal communication

• Body language

• Listening.

• Talking loudly so that the client can hear you.

State the types of negotiation are:

• Win-Win , Win-Lose, Lose-Lose

• Win-Win , Win-Lose

• Win-Win

• non above

The goal of a ........... is to reach a mutual agreement about the value of your product or service.

• Handling

• Negotiation

• Objection

• Non above

What is Feature?

• Colour

• Size

• Style

• All physical appearance