Effective Verbal communication

Effective Verbal communication

Professional Development

6 Qs

quiz-placeholder

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Effective Verbal communication

Effective Verbal communication

Assessment

Quiz

Other

Professional Development

Hard

Created by

Kylie Attard

Used 6+ times

FREE Resource

6 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Communication?

A process which individuals exchange their ideas, values and more with one or more people.

the process of initiating, transmitting & receiving information.

the process of sharing info, ideas & attitudes between individuals

All of the above 

2.

MULTIPLE SELECT QUESTION

1 min • 1 pt

How do you deal with angry Patients ?

express personal judgement.

give them the opportunity to state the problem.

respond with reciprocal anger.

focus on the problem rather than the person.

3.

MULTIPLE SELECT QUESTION

1 min • 1 pt

How do you communicate with people with hearing or communication disabilities?

Use body language such as eye gazing, facial expressions and gestures and yes/no questions. 

Shout impatiently at the patient so they can hear you.

jump in and push the interaction along and cut them off. 

use open questions to engage in conversation, and let them know if you haven't underst0od them

4.

MULTIPLE SELECT QUESTION

1 min • 1 pt

How do you initiate a conversation?

Use open questions to open a conversation, build rapport and gain info.

introduce yourself and greet the patient/client.

If the patient is an elderly address them as grandma/grandpa.

5.

MULTIPLE SELECT QUESTION

1 min • 1 pt

How to empathize with clients and patients 

you understand the distress of the other person

you feel pity or sorrow for the distress of others.

you identify with the feelings, thoughts and attitude of others

you try to experience their feelings

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How to convey support

demonstrate care, concern and interest

offer information, observe and let the person give their own opinion to better understand the situation.

express acceptance

all of the above