CUSTOMER SATISFACTION

Who are Customer ?

a person who buys products or services from .......

• a store

• a restaurant

• other retail seller

• All answer are correct

The following is the definition of satisfaction, except...

• One’s pleasure response when meets their desire & wants.

• The happy feeling want to shop and meet the Seller

• The act of fulfilling a need, desire, or appetite, or the feeling gained from such fulfillment.

• An overall evaluation of a customer’s total purchase & experience of a product or service.

Customer Satisfaction is a measure of ..............customers feel when they do business with a company

• how sad

• how many

• how happy

• how desire

The need, wants & Preconceived ideas of a Customer about a product or a service, can be called......

• Customer Business

• Customer Values

• Costumer Goals

• Customer Expectation

The following are Customer Satisfaction Expressions, except.....

• Spend a lot of money on shopping

• Happy & Satisfied with the Product & Services provided

• Most likely to be the Loyal Customer & Repeat Orders

• Use Wide a range of Product & Services offered

Why we need Customer Satisfaction ?

• Customer Satisfaction means loyalty towards the organization

• Customer Satisfaction is People who happy & fun

• The Organization is dependent on the customer & not the other way around

• Customer is Boss of the market.

Based on the results of research on customer satisfaction, when a person is satisfied with a company or service, they are likely to share their Experience with other people to the order of perhaps ........ people.

• 1 or 2

• 3 or 4

• 5 or 6

• 6 or 7

The following are Customer Loyalty Standards, except....

• Assurance

• Reliable

• empathy

• intangible

These customers want to buy products & services only at the lowest possible price. They are less concerned about value, differentiation or relationships.

• Value Buyers

• Price Buyers

• Relationship Buyers

• Poker Player Buyers

The customer is the most important asset of any enterprise, it can also be referred to as

• Customer is People

• Customer want Benefits & Solutions

• Customer is King

• Customer want Quality