FRONT OFFICE OPERATIONS II

Hubbart Formula is most useful in setting

• ADR

• ARR

• REVPAR

• TREVPAR

A hotel can maintain the registration record in

• Hard bound register

• Loose leaf registers

• Guest registration cards

• All of these

The first face to face interaction between the hotel and guest happens at

• Reception

• F&B outlet

• Housekeeping

• None of these

Filling of which form is mandatory in case of registration of a foreign guest?

• Form F

• Form c

• Form D

• Form L

The guest who arrives at hotel with very little baggage is known as Walk In Guest.

• True

• False

The innkeeper should keep the records of visitors in

One must have for travelling to a foreign country.

• Passport

• VISA

• Aadhaar

• A & B

Which document is proof of a nationality

• VISA

• Passport

The list with expected arrival and departure of

• Movement List

• Red book

• Amenity voucher

• None of the above

The voucher given for placing any extra amenity to the guest room is known as