Customer Care

THE ODD ONE OUT

• patron

• customer

• client

• buyer

THE ODD ONE OUT

• buy

• acquire

• purchase

• sell

Which of the following is not a hard skill?

• Team work

• Speak English

• Computer

• Sociology

Which of the following is not a hard skill?

• Maths

• Accountabilty

• Good manners

• Art & History

............ ............. is the process of building an emotional connection with your customers, together with the advice or assistance the business can provides.

ODD ONE OUT

• POLITENESS

• RELIABILITY

• SELFCONFIDENCE

• REGULATIONS

A client buys .............

A customer buys ............ and ............

.......... is a word which refers to both experience and knowledge.

Customer care is essential because it is the way the business has to communicate with customers directly and also to brand your image the way you want it to be. Do you agree with this?

• yes, we do

• yes

• no

• no, we don´t