Quiz of September part 2

Abdul Motin, A CNG Rider Called our helpline to change his bkash number. Which information below is not needed for bkash verification?

• The incoming call must come from the registered number

• Old bKash number

• New bKash number

• Nid Card Number

Rahat enlisted with OBHAI last month. What are the monthly subscription fees he has to pay from the 2nd month onwards?

What is mandatory to reset the rider’s password?

• All of the above

• Tax Token Number

• Vehicle Model Number

• Bkash Number

• None of the above

Which is the below statement that is not correct in terms of the information we collect from Third parties?

• Third-Party Service information

• Enterprise Programs

• Background information on Drivers

• Browsing history

Which is mandatory for deactivating the CPD Drivers' device from ScaleFusion?

• IMEI number of the device

• Rider’s Registered Number

• Rider’s Device Model Name

• None of the above

Rajib took an obhai G ride from Banani to khilkhet where the estimated fare was 246 taka, the estimated time was 25 mins, and the estimated distance was 5km. Due to heavy traffic, the ride time was 58 mins and km was 5. The total fare was 365 taka. How much surge amount was added to this ride?

Samrat took his first ride at OBHAI. He was very excited to take the first OBHAI G ride. After the end of his ride, he saw that the fare was 245 Taka. He wanted to pay his fare with his EBL VISA Card but the rider denied that. The rider was asking for cash from him. It was an unexpected situation for Samrat where he tried to inform the rider that he was paying the fare by CARD but the rider did not agree and misbehaved with him. The rider has no idea about the card payment process. Samrat paid the fare by cash and complained to obhai helpline where CRM talked with both END and convinced the customer and warned the rider. CRM figured out that Since the rider had no idea about the card payment process he was not sure about whether he would get the payment or not. What will be the step CRM Should take after both end verification?

• CRM will be sent an email to the salesperson’s head for this incident

• CRM will create a dis-satisfaction ticket for the customer

• CRM will send an email to the concern to refund the customer’s payment (245 Taka)

• CRM will send an email about the whole issue to the concern and apologize to the customer.

Sonia sent a request for a CNG ride to attend her friend’s marriage ceremony but due to her office, she was late. The program was about to start at 10 pm. So she was in hurry and sent the request at 9.40 PM where the app showed the estimated km was 5km and the estimated time was 23 mins and the estimated fare was 155 taka. But since she was late she requested the rider to go by the shortest route. After the end of the ride, the ride time was 10mins and the distance was 2.3 km, What will be the actual fare for this ride?

Asad took a CNG ride from Muradpur Robi customer care to Cheragi Pahar mor. The estimated fare showed 122 Taka, the Estimated time was 18.23 seconds and the estimated km was 4.6 taka. After the ride, the actual time was 38.24 seconds and the estimated km was 4.9. What will be the actual fare of this ride?

Does obhai Analyze web page movement and patterns to understand the online behaviors and interests of our target customers?

• Yes

• No