Quality Management

A product that is useful and performs its job well demonstrates which of the following components of quality?

• value

• conformance

• excellence

• customer satisfaction

Which of the following is a true statement regarding quality management?

• it involves only upper level management

• it requires a short term commitment

• it is used mostly in the manufacturing industry

• it is an ongoing process

Quality management is a

• philosophy

• six step process

• tool

• technique

Making changes in the organization as a means of maintaining quality is an example of

• quality control

• quality improvement

• quality assurance

• quality command

A good that is easy to fix and maintain is said to be

• serviceable

• durable

• empathetic

• reliable

Which of the following is a factor that keeps quality at the forefront of the modern business world:

• outdated technology

• weather patterns

• consumer pressure

• currency fluctuations

Which of the following is a potential benefit of implementing quality management

• unchanging organizational vision

• increased consistency

• increased cost

• lower taxes

Which of the following is a potential challenge when implementing quality management:

• difficult laws/regulations

• a budget surplus

• too specific goals and plans

• lack of integration

The cost of employing product inspectors is a(n) ___ cost

• preventive

• appraisal

• internal failure

• external failure

When a customer returns a defective product for a refund, it's a(n) __ cost

• preventive

• appraisal

• internal failure

• external failure