LESSON 1: HANDLE HOUSEKEEPING REQUEST

What is the meaning of the hotel code VR?

• Vacant Road

• Vacant & Ready

• Vacant & Read

• Vacant Room

_____ he cleans the swimming pool, walls, chandeliers and other hard to reach in hotel.

• House Porter

• Floor Supervisor

• Night Supervisor

• Guestroom Attendants

What is the meaning of the hotel code NCI?

• New Clean Indoors

• Newly Checked In

• No Clean Indoor

• New Checking In

_____ he clean and tidy rooms.

• Guestroom Supervisor

• Linen Room Supervisor

• Guestroom Attendants

• Uniform Room Supervisor

_____ are services or items that are offered of placed in the guest room, bathroom, etc. which add convenience and comfort to the guest.

• Hotel Rules

• Freebies

• Amenities

• Inclusion Services

Entering the guestroom

Knock the guestroom door ______

• Once

• Twice

• Four

• Thrice

Which of the following is not an example of bathroom amenities?

• Laundry Bag

• Toilet Tissue

• DND Sign

• Sanitary Bag

What is the 3rd step in bed turndown?

• Enter the room, empty dustbin, and ashtrays.

• Open the door.

• Recheck the room before leaving.

• Remove the pillow from luggage rack and put it on the head of the bed.

_____ control the stock of equipment, cleaning materials and agents.

• Storekeeper

• Inventory Keeper

• Linen Room Attendant

• Uniform Room Supervisor

The guest and their visitors or whoever they are with are held _____ for whatever damages they had during their _____?

• words and skills

• guest and liable

• responsibility and vacation

• liable and stay