CHAPTER 6 - ICT APPLICATIONS

An email sent to the customer which they printouts as their proof of purchase or as printed copy when they go to the theatre or travelling by flight

• e-ticket

• business card

• Flyer

• Broucher

Customers can only book 8AM to 6PM using online booking

• True

• False

Double booking is allowed to serve all clients

• True

• False

It is easy to get your money back if you want to cancel an online booking.

• True

• False

The  benefits of website media compare with the paper based media is  

• can be seen by global  audience
• have potential  pharming
• need to be maintenance and update 
• No easy to target the correct media

Electronic funds transfer when paying for purchased items.

• Chip & Pin (Credit/Debit Card)

• Cheque

• Online Banking

• By cash

Which of the following you cannot do when booking tickets on online.

• Pick the dates you wish to travel

• Choose approximate price you want to pay

• Book your flights and hotel separately

• Have a personal service like at a high street travel agent

Which of these is NOT an advantage of online booking?

• Make savings

• Arrange your own travel and accommodation

• Book from the comfort of your home 24/7

• Your credit card details you entered may not be kept safe

Customers can verify the data they have entered into an online form by proofreading it.

• TRUE

• FALSE

An advantage of booking system is...

• The booking system will most likely be very expensive to install as they tend to be custom-made

• Needs to be very reliable. If the system breaks down for some reason, then a lot of business can be lost

• Immediate feedback on availability of seats\ flights etc