Recap - Complaints

Chevron milestone where in we accomplish the credit hold?

• Allocate

• Acknowledge

• Receive

Parts of the case wherein we put the Mnemonics?

• RCA1

• Resolution Details

• Sub Status

There's an open complaint on same customer account within 6 months what request should I send to Gatekeeping Team ?

• Duplicate

• Reallocate

• Referral

I have NBN Fault concern and edit authority concern in my allocated case , what to do ?

• Referral

• Transfer

• Referral to WFO

A case just allocated to me today and I have a successful contact with my customer what should I use in IG tool?

• Closure Call

• 24HR Successful Call (ON/IB)

• Successful Outbound Call

What TBE can we have a customer moment Let's do it?

• Engage

• Solve

• Explore

I received allocation today, contacted the customer and resolved the complaint, what template on IG to use?

• 24HR Contact Closure

• Closure Call

• Successful Outbound

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