Listening (professional communication)

what is hearing?

• Hearing is passive

• You can hear someone/something and not be listening

• Hearing is active

• You can hear someone/something and be listening

what is listening?

• Listening is active

• Listening is passive

• Listening affects the quality of our conversations

• Listening has no effect on the quality of our conversations

what is apart of the listening process

• concentration,interpretation,& reaction

• Concentration & reaction

• Concentration & interpretation only

• none of the above

What is appreciative listening

• Listening to enjoy sounds

• Just listening

• Listening for a meaning

• Listening for a connection

What is discriminative listening

• Signaling out one sound from a noisy environment

• listening for a connection

• Listening for fun

• None of the above

What is empathic listening

• Listening to identify with

• listening to single out

• listening to enjoy sounds

• None of the above

What is critical listening

• Listening to evaluate a message for logic and value

• Listening to identify with

• Listening to single out

• None of the above

What are considered listening barriers

• Faking attention, distractions

• Answer(s) not here

• Interrupt,jumping to conclusions,overreacting

• Tuning dull topics

• delivery or physical appearance

What is listening in the workplace

• Accepts criticism

• Asks for explanations

• Paraphrases the message

• Takes notes

• Just waits till the other person is done talking