Dx Knowledge Test Week 3

Dx Knowledge Test Week 3

Professional Development

10 Qs

quiz-placeholder

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Dx Knowledge Test Week 3

Dx Knowledge Test Week 3

Assessment

Quiz

Professional Development, Fun

Professional Development

Medium

Created by

RJ Arroyo

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is ORT (Order Resolution Tool)? When do we use it?

Order Resolution Tool, when you need to compensate the Cx even though the order is completed

On the Right Time, the option to be on time even though Dx is not

Order Request Tempting, Dx has to place the order through the app

Online Requested Time, when Cx is asking for updating the Estimated Delivery Time

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What rate is affected when the dasher is unassigned from an order?

Completion rate

Customer rate

On-time/Early rate

Acceptance rate

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Do we reimburse the Dx for the payout of pocket?

Yes, if we receive a copy of the receipt

We need to escalate

No

We never pay the Dx without permission

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On which day DoorDash sends the money to the bank's account?

Monday at 6am

Sunday Midnight

Friday Afternoon

Every Day

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Fast Pay?

Its a perk for the dasher to withdraw money faster every 24hrs

Is the option the dasher has to pay his own deliveries for food

Is the app available in Canada and Australia only to get their money right after a Dash

Is a process when Dasher received the money directly from the customers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where we can file a DIR, CIR, MIR?

Merchant Platform

Salesforce

Nimda

DoorDash Incidents

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or false, peak pay is an incentive a Dx get per delivery

True

False

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